FAQ

Welcome to ShopVex – Your Trusted Partner in Wholesale Wigs and Hair Accessories. Below are some frequently asked questions that may help answer any inquiries you have. If you can’t find what you’re looking for, please feel free to contact us at [email protected] or call us at (207) 106-7255.

Company Information:
Business Name: ShopVex
Business Address: 850 Greenbelt Walkway, Pleasantdale, Portland, ME 04106, United States

1. How Do I Place an Order?

Browse our wide selection of wigs and hair accessories, add items to your cart, and proceed to checkout. Fill in the necessary shipping details, select a payment method, and confirm your order. A confirmation email will be sent once your order is processed.

2. What Payment Methods Are Accepted?

We accept various payment methods including:

  • Credit/Debit Cards: American Express, Discover, JCB, MasterCard, Visa
  • Digital Wallets: Apple Pay
    All transactions are secured with 128-bit SSL encryption for your safety.

3. How Long Does Delivery Take?

Order Processing Time: 1-3 business days
Shipping Time:

  • Standard Shipping: 7-15 business days
  • Expedited Shipping: 3-7 business days
    Total Estimated Delivery Time:
  • Standard: 8-18 business days
  • Expedited: 4-10 business days
    Please note that delivery times may vary due to holidays or unforeseen circumstances.

4. What If My Order Is Damaged or Lost?

In case your order arrives damaged or lost, please contact the carrier directly to file a claim and retain all packaging materials. Our customer service team is also here to assist you.

5. How to Cancel or Modify an Order?

To cancel or modify an order, please contact us as soon as possible via email or by calling us. Once an order has been shipped, it cannot be cancelled but we will do our best to assist you.

6. What Are Your Return/Refund Policies?

You may return unused items within 30 days of delivery provided they are in their original condition. Refunds for unshipped orders are processed within 1-5 business days. For shipped orders, refunds are processed upon receipt of the returned item.

7. How Can I Track My Order?

Once your order has been shipped, you’ll receive a tracking number via email within 24 hours. Use this number on the carrier’s website to track your shipment status and estimated delivery date.

8. What Should I Do If I Encounter Payment Issues?

If you experience any issues during the payment process, please reach out to our customer support team immediately via email at [email protected].

Support Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM EST
  • Holidays: Closed

For further assistance, feel free to reach out to us through the following channels:

  ShopVex
  850 Greenbelt Walkway
  Pleasantdale, Portland, ME 04106
  United States

Thank you for choosing ShopVex! We’re dedicated to providing you with top-quality products and exceptional customer service.